INFO

Accessibile Viewing Platform
There will be a limited-capacity viewing platform in the Main Arena, which can be used under staff supervision. As platforms have a limited capacity these are strictly for Access Customers, plus one (1) companion. The viewing platform operates on a first come, first served basis and, whilst we try to ensure that we have sufficient space for everyone, demand varies by artist and at times there may be a wait.

Accessible Toilets

Wheelchair accessible toilets are located next to our viewing platform.

There are no access showers on site.

If a customer is unable to attend without the support from a Companion/PA then we will provide an additional ticket, at no extra cost.

If you require a Personal Assistant (PA) ticket, please select a PA ticket on Ticketmaster . You will then be sent an email with a form to fill in for your proof of eligibility within 72 hours of purchase.

Please note:

• Companion/PA tickets are provided with the understanding that the PA is willing and able to assist the Access Customer throughout their entire stay at the festival.

• The Companion/PA must be able to perform all requirements as needed by the Access Customer, and must provide assistance to the Access Customer during an evacuation or other emergency.

When applying for access Ticketmaster ask that you provide one of the following forms of documentation which will act as evidence of your requirements. Without this documentation Ticketmaster will be unable to grant you access or provide complimentary PA Tickets.

Accepted forms of documentation are:

• DLA (Care and / or mobility)

• PIP (Personal Independence Payment)

• A Medical Professionals letter (to be reviewed case by case)

• Armed Forces Independence Payment

• War Disablement Pension

• D/deaf or blind registration

• The Nimbus Access Card

• Blue Badge (Permitted for parking requests only)

All submitted documentation is kept strictly confidential and securely destroyed after processing.

Access Car Parking

We have a dedicated Access Car Park located on site. If you require use of this car park you will need to apply for Access Parking in advance (via the Access Requirements Form). You must display your Blue Badge when you park.

Please note:

• Blue Badge Holders must register to get an Access Parking Pass.

• Access parking is free of charge, but only when applied for in advance.

• Parking in the accessible car park is limited, so friends and family arriving in separate vehicles will not be able to use this car park. Instead, we recommend they use our other car park by booking a Parking Pass here.

Drop Off Pass

If you are being dropped off / picked up from The Cambridge Club Festival please apply for a Drop Off Pass through our Access Requirements Form. This will allow temporary entry into the Access Car Park.

Further Assistance

For access customers needing assistance on their journey to the campsite, please feel free to notify our gate staff or reach out to a member of our medical team if you require assistance with one of our buggies. We are committed to ensuring a convenient and inclusive outdoor experience for all.

Assistance Dogs

Registered assistance dogs are permitted, provided you request this via the Access Requirements Form in advance and submit all required documentation required for us to approve this.

If you do not request this, we cannot guarantee entry of the assistance dog. Dogs must remain on the lead at all times at the festival.

Temporary Impairments

Please note that our Access facilities are unable to cater for people with temporary impairments such as broken bones, recovery from surgery, healing injuries or pregnant women.

Medication

If you need to bring medication with you, we recommend bringing a copy of your doctor’s letter or prescription. Please keep medication in its original boxes and only bring enough for your time at the festival. There will also be a fridge available if you require cold storage for your medication.

Medical & Welfare

Medical and Welfare Facilities are available 24 hours.

Ground Conditions and Weather

The Cambridge Club is an outdoor event taking place at Childerley Orchard. The Campsite and Main Arena are situated entirely on grass. It is important to be aware that some parts of the site may be muddy and may be difficult to navigate around in certain weather conditions.